ORCA RESTORATION LLC

Terms and Conditions

Effective Date: August 5, 2026
Please read these terms carefully before using our services.

Orca Restoration Agreement

Please read these Terms and Conditions carefully before engaging our services.

1. Introduction

Welcome to Orca Restoration. This Agreement is effective as of August 5, 2026. By accessing, browsing, or utilizing any of our restoration, mitigation, or consultation services, you formally agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you, the client, and Orca Restoration LLC. If you do not agree with any provision contained herein, you must immediately cease all use of our services and platforms. We strongly recommend that you retain a copy of this Agreement for your records.

2. Acceptable Use

You agree to utilize our services strictly for lawful purposes and in absolute accordance with these Terms. You are expressly prohibited from engaging in any activity that violates applicable local, state, national, or international laws. Furthermore, you shall not use our infrastructure to transmit any material that is defamatory, obscene, fraudulent, or otherwise objectionable. Any breach of these acceptable use parameters may result in immediate termination of services, forfeiture of deposits, and potential legal action to recover damages incurred by Orca Restoration LLC.

3. Age Restriction

Users must be at least 18 years of age to use our services or enter into any contractual agreement with Orca Restoration LLC. By requesting our services, you represent and warrant that you are of legal age to form a binding contract. If you believe a minor has accessed our services without parental consent, please contact (561) 501-3438 to report the issue immediately so that we may take appropriate action to remove the data and cancel any unauthorized service requests.

4. Services

Orca Restoration provides comprehensive emergency restoration services, including but not limited to water extraction, fire damage mitigation, mold remediation, and structural drying. While we deploy industry-leading techniques and strive to deliver the highest quality outcomes, we explicitly make no guarantees regarding specific timelines, complete material recovery, or absolute property restoration to pre-loss conditions. Environmental variables often dictate project duration. Furthermore, all pricing discussed prior to a formal, written estimate is strictly preliminary. Final pricing is subject to a thorough on-site assessment and is not guaranteed until formalized in a signed work authorization.

5. SMS/Text Messaging Terms

Orca Restoration LLC operates an SMS program to communicate with clients regarding service updates, scheduling, and emergencies. By opting in, you agree to receive text messages from us subject to the following terms:

You can cancel the SMS service at any time by texting 'STOP'.
After you send 'STOP', we will send an SMS to confirm you have been unsubscribed.
If you experience issues, text 'HELP' for assistance.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you or from you.
You can expect up to 4 messages per month depending on your active service requests.
For questions about your text or data plan, contact your wireless provider.
For privacy-related inquiries, please review our Privacy Policy.

6. Intellectual Property

All digital content, textual materials, corporate logos, process documentation, and proprietary methodologies provided by or displayed on the properties of Orca Restoration are the exclusive intellectual property of Orca Restoration LLC. These assets are vigorously protected by applicable local and federal copyright, trademark, and trade secret laws. You are granted no license, express or implied, to reproduce, distribute, or create derivative works from our intellectual property without prior written, notarized authorization from an executive officer of Orca Restoration LLC.

7. User Conduct

Client cooperation and civil conduct are essential during the restoration process. You agree not to engage in any conduct that disrupts, impedes, or interferes with our operational deployments, on-site personnel, or administrative processes. Conduct that threatens the physical safety, professional reputation, or emotional well-being of our employees, sub-contractors, or other clients will not be tolerated. We reserve the unequivocal right to immediately withdraw our teams from any job site where user conduct creates a hostile or unsafe working environment, with all accumulated costs remaining fully payable by the client.

8. Disclaimer and Limitation of Liability

Our services, consultations, and digital platforms are provided strictly on an 'as-is' and 'as-available' basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by applicable law, Orca Restoration LLC, its affiliates, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of your utilization of our services, even if we have been advised of the possibility of such damages. Our total maximum liability shall be strictly limited to the amount you paid for the specific service in dispute.

9. Governing Law

These Terms and Conditions, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be resolved exclusively in the state or federal courts located within the jurisdiction of our primary corporate headquarters in Florida.

10. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without prior individualized notice. Any changes will be effective immediately upon posting on our official website or distribution via email. Your continued use of our services or website following the posting of any changes constitutes your binding acceptance of the revised Terms. It is your responsibility to periodically review this Agreement for any updates.

EMERGENCY SERVICE

SOUTH FLORIDA'S TRUSTED TEAM

11. Contact Information

If you have any questions, concerns, or formal inquiries regarding these Terms and Conditions, or if you need to report any compliance issues, please contact our administrative team directly. You may reach us by phone at (561) 501-3438 during standard business hours. For written correspondence or formal legal notices, please direct your mail to our primary corporate address as listed on our official website.